English-Speaking Customer Service Representative (Night Shift)

Poste et Missions :

Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others?Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team!

• As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include:
• Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner.
• Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department.
• Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system.
• Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty.

Profil :

• We are seeking dedicated, independent, and customer-oriented individuals:
• Language Proficiency: You have an excellent command of English, both written and spoken.
• Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.
• Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.
• Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome!

Avantages sociaux et autres :

• We value our night shift employees and offer a highly competitive and secure working environment:
• Job Security: A permanent contract (CDI) from your first day of training.
• Attractive Compensation: A competitive base salary + Language bonus + Monthly Performance Bonuses.
• Safe Transportation: door-to-door transportation provided for your night commutes.
• Health & Social Coverage: CNSS + health insurance.
• Career Growth: Fully paid initial training, continuous coaching, and genuine opportunities for internal promotion (QA, Team Leader, Trainer).
• Work Environment: A modern, comfortable workspace with break rooms and a great team spirit!