English-speaking back-office customer advisor

Description du poste :

Join our team and contribute to the administrative and financial management of our English-speaking customers! As a Back-Office Customer Advisor, you will be responsible for the following operations:

• Collection management for English-speaking customers, including payment follow-up, reminders and dispute resolution.
• Invoice processing for English-speaking customers, including invoice creation, verification, dispatch and follow-up.
• Management of English-speaking customer accounts, updating information, processing requests, reconciling accounts and resolving anomalies.
• Management of English-speaking supplier accounts, including processing supplier invoices, monitoring payments and resolving discrepancies.
• Work closely with finance teams to ensure smooth communication and effective management of English-speaking customer and supplier relationships.
• Participation in the continuous improvement of back-office management processes and tools.

Profil recherché :

• Significant experience in a similar back-office role, with a strong focus on finance and accounting.
• Perfect command of English (written and spoken) with excellent professional communication skills.
• Sound knowledge of finance and accounting, including principles of collections, invoicing and accounts receivable/payable management.
• Proven ability to analyze financial data, identify problems and propose solutions.
• Thoroughness, organization, autonomy and attention to detail.
• Proficiency with IT tools, particularly accounting software and customer relationship management (CRM) systems.

• management (CRM) systems.

Nous vous offrons :

• A stimulating international working environment.
• A key role in our back-office team dedicated to our English-speaking customers.
• Opportunities for professional development and career advancement.
• An attractive salary package including a fixed salary + language bonus + performance bonus
• CDI
• CNSS + Health insurance.
• A pleasant working environment that encourages collaboration and team spirit.

If you have solid back-office experience with expertise in finance and accounting and are passionate about English-speaking customer relationship management, join our team!

To apply, please send your CV and covering letter to recrutement@mcc.ma